FAQ
Q: How do I track my order?
A: Your order will be processed within 24-72 hours. After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number. you can also use our "Track your order" page on our website to track your order.
Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: Please use the search bar to type in a description or keyword matching the item. If nothing is shown, it's likely that the item is sold out.
Q: What is considered a Final Sale?
A: All SALES ARE FINAL. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider, you still need assistance regarding locating your order feel free to contact us at urdesigncreation.com and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions, feel free to contact our support team urdesigncreation.com
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available. Also, once orders are already shipped, we have no control over them, as a result we will not be able to cancel it for you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
For damage packages you will be asked to file a claim with the carrier. You can still email us with a photo of the box and the product (s) that were damages. We will direct you to the next step. For missing or wrong items please notify us via email within 24-72 hours of receiving your package so we can help with your concern. Please note any missing or wrong items reported after this time period will not be replaced.