Refund policy

Exchanges, Returns & Refunds

URdesigncreations does NOT offer refunds and exchange. ALL SALES ARE FINAL. We are not responsible for items that are marked Delivered and you do not receive the package. 

 

 Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For damage packages you will be asked to file a claim with the carrier. You can still email us with a photo of the box and the product (s) that were damages. We will direct you to the next step. Please note any missing or wrong items reported after this time period will not be replaced.

 

Order Not Delivered or Returned to Sender

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy